Refund Policy

Once payment is received, we begin committing resources to your enrollment — including facilitators, materials, scheduling, and administrative processes. These costs make refunds difficult except in the specific cases outlined below.

A participant is officially registered only after full payment is made or a mutually accepted payment plan is agreed upon. All payments confirm seat reservation, resource allocation, and administrative processing.

Fordax allows clients to make advance payments for upcoming programs, courses, or events. Advance payments follow the same refund, cancellation, deferral, and administrative-deduction rules as other payments under this policy.

Fordax does not issue refunds when a student defers, cancels, or changes their mind after making payment for any program.

However, at Fordax management’s discretion, fees may be:

• Transferred to another cohort
• Moved to a different program
• Reserved for future use
• Transferred to another person (ticket or payment transfer)

Approved transfers or future-use credits must be used within six (6) months from the original payment date. After that period, credit expires and becomes non-refundable and non-transferable.

Fordax may consider a full or partial refund only in rare, verifiable, and exceptional situations, such as:

• Documented medical emergencies affecting the participant
• Severe personal or family emergencies approved at management’s discretion
• Other extraordinary conditions approved at management’s discretion

Supporting documents may be required. Approval is not automatic and is reviewed case by case. Approved refunds may attract administrative deductions of 10%–30%, at management’s discretion.

Fordax will issue a 100% refund if:

• We cancel a program and do not offer an acceptable alternative
• We fail to deliver the training and rescheduling is not possible

Refunds are typically processed within 25 business days, or within the timeline communicated by the administration.

If a participant fails to attend a session or program without written notice approved by management, all fees are forfeited. Missed sessions are considered used and do not attract refunds.